Privacy Policy
This Privacy Policy explains what information Conidelivery collects, how we use it to move your packages, and the choices you have over your data.
Information We Collect
To create shipments, process payments, and deliver packages accurately, Conidelivery collects the following types of information:
| Category | Examples |
|---|---|
| Account Data | Name, email address, phone number, business name, password |
| Shipment Data | Pickup and delivery addresses, recipient contact details, package size and weight |
| Payment Data | Billing address and payment card details, processed securely by our payment provider |
| Usage Data | Pages visited, features used, device and browser type, IP address |
| Location Data | Pickup, delivery, and real-time driver location used to route and track shipments |
How We Use Your Information
- Creating, routing, and delivering your shipments
- Processing payments and issuing receipts or invoices
- Providing real-time tracking and delivery notifications
- Verifying your identity and securing your account
- Responding to support requests and resolving delivery issues
- Improving our website, portal, and service reliability
- Sending service updates and, where you've opted in, promotional messages
Location & Tracking Data
Because delivery is our core service, location data is central to how Conidelivery works. Pickup and delivery addresses are used to route your shipment, and drivers' real-time location is used to power live tracking shown in the Customer Portal.
Who We Share Data With
We share your information only where necessary to deliver our services or meet legal obligations:
- Drivers and delivery partners, to complete pickup and drop-off
- Third-party freight carriers, for shipments that require partner networks
- Payment processors, to securely handle transactions
- Analytics and infrastructure providers, who help us run our website and portal
- Law enforcement or regulators, when required by law or to protect against fraud
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to operate our website and portal, remember your preferences, and understand how our services are used. For full details on the categories of cookies we use and how to manage them, see our Cookie Policy.
Data Retention
We retain personal information for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements. Shipment records are typically retained for several years to support claims, audits, and tax obligations, after which they are securely deleted or anonymized.
Data Security
We use industry-standard safeguards — including encryption in transit, access controls, and secure payment processing — to protect your information. While no system is completely immune to risk, we work to promptly identify and address any vulnerabilities.
Your Privacy Rights
Depending on where you're located, you may have the following rights over your personal information:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion of your data, subject to legal retention needs.
Opt-Out
Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us using the details below.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
International Data Transfers
If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take reasonable steps to ensure your data remains protected wherever it is processed.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be posted on this page with a revised effective date, and continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or how your data is handled? Get in touch and our team will help.
Still have questions?
Our support team can walk you through your privacy choices anytime.
Contact Us