Terms of Service

Acceptance of Terms

By accessing conidelivery.com, creating an account on the Customer Portal, or booking a delivery with Conidelivery ("Conidelivery," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using our services on behalf of a business, you confirm you have the authority to bind that business to these Terms.

If you do not agree with any part of these Terms, you should not use our website, portal, or services.

Our Services

Conidelivery provides same-day local delivery, scheduled delivery, freight shipping, and e-commerce delivery solutions across the United States, along with real-time tracking through our Customer Portal.

• Same-day and scheduled point-to-point delivery
• Freight and larger-volume shipments
• Integrated delivery for online stores and businesses
• Live shipment tracking and delivery notifications

We may add, modify, or discontinue any service feature at our discretion, with notice provided where reasonably possible.

Accounts & the Customer Portal

To create a delivery, you must register for an account through portal.conidelivery.com. You agree to provide accurate, current information and to keep your login credentials confidential.

• You are responsible for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account
• One account per business or individual, unless otherwise agreed in writing

Booking a Delivery

When you create a shipment, you must provide accurate pickup and delivery details, package dimensions and weight, and select a valid delivery option. Conidelivery is not responsible for delays or failed deliveries caused by inaccurate or incomplete information you provide.

Prohibited & Restricted Items

You agree not to ship any item that is illegal, hazardous, or prohibited by federal, state, or local law, including but not limited to:

• Firearms, ammunition, and explosives
• Illegal drugs or controlled substances
• Hazardous materials, flammable or corrosive substances
• Live animals (unless a service is specifically arranged for this)
• Cash, negotiable instruments, or items of extraordinary value without prior written approval

Conidelivery reserves the right to refuse, hold, or report any shipment suspected of violating this section.

Pricing & Payment

Delivery rates are calculated based on distance, package size and weight, and the delivery option selected, and are displayed before you confirm a shipment. Payment is due at the time of booking unless you have an approved business billing arrangement with us.

• All prices are shown in USD unless stated otherwise
• Additional fees may apply for address corrections, failed delivery attempts, or oversized items
• Business accounts on invoice terms must pay within the period stated on the invoice

Delivery Windows & Delays

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to weather, traffic, incorrect address information, recipient unavailability, or events beyond our reasonable control.

We will make reasonable efforts to notify you of significant delays through the Customer Portal or the contact details on file.

Liability & Insurance

Conidelivery takes reasonable care in handling every shipment. However, our liability for loss or damage is limited to the declared value of the package or the amount permitted by applicable law, whichever is lower, unless additional coverage was purchased at booking.

• Claims for loss or damage must be submitted within 7 days of the delivery date
• We are not liable for indirect, incidental, or consequential damages
• Optional shipment insurance is available at checkout for higher-value items

Cancellations & Refunds

You may cancel a scheduled delivery before it is picked up for a full refund. Deliveries already in transit are not eligible for cancellation. Refunds for service issues are assessed on a case-by-case basis and issued to the original payment method.

Third-Party Carriers

For certain freight or long-distance shipments, Conidelivery may work with vetted third-party carrier partners. In such cases, portions of your shipment may also be subject to that carrier's terms, which will be made available to you where applicable.

Account Suspension & Termination

We may suspend or terminate your account if you violate these Terms, provide false information, misuse our services, or attempt to ship prohibited items. You may close your account at any time by contacting us, subject to settlement of any outstanding balance.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information, including pickup and delivery details used to fulfill your shipments.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the United States and the state in which Conidelivery is registered to operate, without regard to conflict-of-law principles.

Contact Us

Questions about these Terms? Reach out and our team will get back to you.